PayPal transactions are marked pending whenever PayPal takes time to review the transaction. Money pending on PayPal is typically released within 21 days but sometimes it can take longer.
These transactions will remain marked as pending until it expires.
So why does PayPal say payment pending? What can you do to get your money faster? “If the order status is “Pending”, your order has been received by the seller, but your payment has not yet been processed. The status of an order will continue to display as pending until it expires, is completed, or has been voided.” – PayPal
7 Reasons Why You May Have Money Pending On PayPal
1. PayPal account type
Many PayPal businesses make the mistake of trying to sell on PayPal while using a Personal account.
The problem is Personal accounts are not suitable for running an e-commerce store or any other type of business because of the limits associated with the account.
That is why merchants should always upgrade to a Business account and make use of the extra features made available by PayPal such as :
Setting up a subscription management service.
Sending and receiving invoices.
Eligibility for PayPal credit offers and discounts.
Less payment holds and pending transactions with a verified business.
2. PayPal may need a while to review the transaction
Sometimes PayPal will spend a lot of time reviewing the transaction to ensure there is no risk of fraud or any other illegal activity.
For certain types of high-risk products, PayPal will need to review due to government compliance and regulations.
It is a good idea to check the list of items marked as high risk by PayPal
3. First-time sellers
While starting out, sellers will need to establish a certain level of trust with PayPal before PayPal allows their business to make sales without much hassle.
To do that, it is necessary to have a stellar transaction record (buyer-seller transaction history) that is free of disputes, complaints, and chargeback requests.
And, don’t forget to verify your identity by providing as many legitimate business documents (proof of address, business owner documents, etc) as possible.
While in this phase, it is possible to find many of your pending transactions being placed on hold by PayPal.
Read this guide to understand how to avoid such payment holds in the future.
4. Nothing being sold for a long period of time
Inactive sellers may find pending payments as they will need to rebuild credibility after coming back. As mentioned above, sellers will need to re-establish a positive buyer-seller transaction record to gain back PayPal’s trust to reduce the amount of money pending on PayPal.
5. Customers filed formal complaints for a refund, dispute, or chargeback.
PayPal does not take too kindly upon sellers who are only in it for the money and not to satisfy customers.
Repeatedly receiving such complaints may significantly harm your business.
Fortunately, there is a way to win disputes even when it is not your fault, all thanks to the Seller Protection program.
To unlock Seller Protection for each of your orders, be sure to provide tracking numbers so that PayPal and customers can track the shipment by checking with the courier.
And, if you find it difficult and time-consuming to provide tracking information (proof of shipment/proof of delivery) for each order, then it is best to use a Shopify app such as Proveway.
These apps can automatically sync tracking info on their own without making any mistakes. Proveway automatically provides data points to PayPal’s Server AI.
As a result, Seller Protection is easily unlocked for each order and pending transactions are avoided.
6. You have a suspicious selling pattern
At times PayPal’s AI will be alerted if you make an unusually high amount of sales in a very short period of time.
Such suspicious selling patterns may result in money received pending on PayPal.
Additionally, it may be suspicious if there is a disntic change in the type of item you are selling.
7. You’re selling riskier items
If you would like to sell high-risk items such as travel packages, gift cards, tickets, or consumer electronics, then it is best to get PayPal’s permission before doing so.
Here is PayPal’s list of high-risk items that can be the cause of having your money pending in PayPal.
Conclusion
Having your money pending on PayPal is not as uncommon as you might think.
That’s why it is best to build trust with PayPal by satisfying customers, fulfilling orders, and complying with all of the tips provided in this list.
So have you ever had a pending transaction on PayPal?
If so, let us know in the comment section down below.
Growing a Shopify business requires lots of hard work and knowledge regarding certain details that can make or break a business. Fortunately, the best Shopify apps can make our lives a lot easier by doing all the heavy lifting on their own. From carrying out large-scale SMS campaigns to automatically unlocking Seller Protection for every single order, Shopify apps have completely changed the game. But what are the best apps you can use today? Let’s find out.
Best Shopify Reviews App – Ali Reviews
Reviews are great indicators of customer satisfaction. Businesses leverage reviews to gain trust and authority among their target audience.
The Ali Reviews app makes all of that happen by importing reviews from Aliexpress, Amazon, E-Bay, and Etsy.
Shopify users can populate their product pages with beautiful review widgets that, if used correctly, can be excellent marketing material.
Aside from importing and displaying reviews, Ali Reviews can send automated email/SMS review requests which use a custom-made template designed to increase open/reply rate.
Improve your SEO Rich Snippets by adding rating stars marked up to Google Search Console.
Product Labels & Badges Pro is an amazing Shopify Label App created by BSS Commerce. With a huge library of extensive 3000+ samples updated weekly, this app allows users to add those product labels and badges for every occasion: Trusted Badges, Vintage Badges, Pre-order Badges, Halloween Stickers, etc.
You can easily apply personalized labels to the product photos with Product Labels & Badges Pro. These can attract customers’ attention and enrich the buying process with ease.
This app is mobile-friendly, compatible with all colors, and requires no technical knowledge to install.
Know Your Numbers – Profitario
Profit analysis dashboards are not used to simply calculate revenue.
These dashboards provide data-driven metrics that can help Shopify business owners make better decisions such as finding the right time to scale the store.
Instead of sitting all day and running intensive calculations on your own, using a Shopify app such as Profitario can be a wise decision.
Another benefit to having Profitario is that in addition to providing detailed profit analyses, the app can also connect to multiple ad accounts to track ad spend and provide metrics in one dashboard.
Alternative: BeProfit
Feature-Packed SEO Shopify App – SEOAnt – AI SEO Optimizer
Are you losing traffic to competitors because of poor SEO?
SEOAnt app can help.
Save a lot of money by optimizing your store for faster and higher rankings, without the need for experts.
It covers every SEO essential from technical SEO, on-page optimizations, keyword research to backlinks and beyond, getting you well on track for higher search rankings.
Optimize for SEO rankings: Meta, Alt text, structured data, keyword research
Auto-detect 404 errors and bulk redirect URLs
Auto-scan SEO: indexing, speed, content, tag errors, dead links, alt, canonical
∙Generate creative and compelling product descriptions in seconds with Chatgpt AI
Order Tracking App – AfterShip
Poor shipment tracking is one of the main reasons most customers choose to file a PayPal claim on your Shopify business.
This could be in the form of a chargeback request or a dispute.
Not only will this harm your trust with PayPal (which no business running on PayPal can survive without), but it can also lead to bad reviews and dissatisfied customers.
That’s why businesses may benefit from using AfterShip which automates the import of tracking numbers and provides a seamless post-purchase experience through its branded tracking page.
AfterShip has support for the largest shipment providers including UPS, USPS, FedEx, EMS, and Aramex.
As discussed earlier, businesses may not be able to see profits on PayPal and Stripe thanks to payment holds, chargebacks, disputes, and any other customer issue caused by a particular order. But what if you could avoid all of these problems even if the fault falls on you and not the courier? Each transaction will be marked with Paypal Seller Protection. As a result, sellers can rest easy as they will not have to deal with the consequences even if they are unable to win the dispute.
How does Proveway accomplish this?
For every order, Provewaysyncs tracking information to PayPal on autopilot by providing the correct data points to PayPal’s Server AI.
This builds trust with PayPal as they can (thanks to the provided tracking information) personally check and converse with the courier regarding the shipment.
Proveway saves users lots of time as there is no need to manually provide tracking information for every order.
SMS – SMS BUMP
SMS Bump can create SMS marketing campaigns that target specific audiences with tailored responses.
For example, you can create a special SMS flow that is more tailored toward female audiences.
Targeted campaigns can also be narrowed down using Shopify filters.
The app also allows for experimentation with A/B testing and campaign performance metrics.
However, simple text messages may seem quite bland.
That’s why it can be a good option to liven things up by using gifs and emojis which are pre-integrated onto SMS Bump.
Best Shopify apps that improve order value:
Sticky Cart App – Sticky Cart by Uplinky
A good product page is likely to have elaborate descriptions, pictures, videos, and other features that are used to explain the product.
In the midst of all this, your add to cart (ATC) button might get lost as users keep scrolling through the page.
Sticky Cart by Uplinky solves this problem by adding a highly visible ‘sticky’ Add To Cart button.
Using Sticky Cart might be a better alternative than the default Shopify ATC button because of how the button can be edited to match the theme of the store.
Shopify users can also go one step further by adding countdowns on the buttons during discounts and special offers.
Top Shopify Apps for SEO – Smart SEO by SherpasDesign
Why pay for advertising when you can have Google advertise your website on their search result pages for free?
Smart SEO can heavily optimize a website to ensure it ranks highly on a SERP.
It does this by speeding up the website using image optimization programs.
For example, all images posted on articles, blogs, product pages will automatically be converted into more compact file formats.
The images will also be reduced in size accordingly to ensure fast loading speeds. This Shopify SEO app can also solve a daunting problem faced by most Shopify sites known as a sitemap.
Sitemaps tell search engines how your website and all its pages are structured and linked together.
Good sitemaps allow search engines to better understand a webpage and how it should be indexed.
Fortunately, Shopify users can easily construct their own sitemap using Smart SEO.
Upselling and cross selling can be used to generate more revenue from existing customers.
UFE is designed to be a sales funnel that offers customers personalized recommendations.
These “irresistible” offers are usually placed on the product page, cart page, home page, and more.
Furthermore, discounts and upsell funnel offers can be fitted with countdowns to create a sense of urgency.
Such an feature makes UFE a great dropship Shopify app as well.
And, UFE’s offers can also be split-tested in coordination with real-time analytics reports.
Cart Upsell – Discounted Upsell by Booster Apps
Getting an existing customer to buy a product is much easier than getting a new customer itself.
That’s why cross selling products at discounted rates is a good option for stores looking to generate more revenue.
Discounted Upsells is a powerful app that uses an AI program to determine what products should be used while upselling.
For example, the offer could be a ‘buy one, get one free’ or ‘get a discount on your second purchase’.
These discounted upsells can also increase customer satisfaction thanks to all the lucrative offers.
On scale have – Funnelish.com
Funnelish is an all-in-one funnel builder used to create custom funnel pages.
Additionally, Funnelish can automatically update inventories, fulfill orders, and send new orders to Shopify, ShipStation, Google Sheets, and more.
What separates Funnelish from other funnel apps is that Funnelish is equipped with its very own international payment processing system.
Funnelish Pay supports payment methods such as Stripe, PayPal, Klarna, cash on delivery, NMI, SEPA, and more.
Privacy & Data Protection Apps:
GDPR/CCPA Compliance Manager
Collecting data without user consent goes against GDPR rules and can get your website in trouble.
Such data is typically leveraged to create targeted marketing campaigns.
To ensure the end-user is aware of data being collected, Shopify stores can use the GDPR/CCPA Compliance Manager to create cookie consent banners.
Additionally, the app can also insert an EU cookie information popup.
Conclusion
Choosing the right Shopify app can bring lots of success to your business.
However, it is important to choose only the best as there have been reports of Shopify websites being slowed down thanks to apps built with faulty code.
So what app on this list did you like the most?
Is it Proveway? Or maybe it is Funnelish because of the awesome funnel templates?
Either way, this list will regularly be updated (apps can be removed/added) as we continue searching for the best Shopify apps.
PayPal limitations can affect businesses new and old regardless of suspicious activity.
As a PayPal seller, it would be quite problematic if you are suddenly unable to send, withdraw, or receive any money.
These limitations are not as uncommon as you think and they will certainly hurt your business.
However, these limitations can effectively be removed using all the tips and tricks mentioned in this post.
How to stop PayPal Limitations?
1. Verify your account using your exact information
A lot of times, accounts have been limited as a result of insufficient/incorrect information being submitted.
Although you might feel as if you have submitted everything, there could be a few flaws.
For example, PayPal could find out that your information does not match your banking information.
Another important tip is to never use your family members’ details instead of your own.
Here’s a list of what you should provide:
Verified credit card and bank account details
Passport or passport card
Driver’s license (front and back)
State or Government Issue ID (front and back)
Utility bills
Bank statements to verify address
2. Avoid selling items that require pre-approval from PayPal
Selling high-risk products such as cryptocurrency, jewels, prescription medicine, alcohol, and tobacco will require pre-approval from PayPal before you can sell them to customers.
Such products may not be legal in the state/country it is being sold to.
Furthermore, it can also be problematic if you receive donations without PayPal being informed.
To learn about all the items that require pre-approval, be sure to look at this post.
But in case you have violated any of these rules, it is important to file a report to PayPal right away detailing everything that was done.
3. Remember the key terms and conditions listed in PayPal’s Privacy Policy
There are numerous cases where lawsuits were filed against PayPal sellers for illegally selling products.
It is best to not sell items that can harm the customer such as weapons, narcotics, prescription drugs, and stolen goods.
Such items directly go against PayPal’s policy.
In addition to the above, sellers should never sell items that violate trademark/copyright agreements.
Another costly mistake that may not be of your own is selling products that are low quality or fake.
Although this should never happen if you are the manufacturer of the sold product, it can happen if you rely on third-party providers who live overseas.
4. Avoid making any suspicious moves without informing PayPal beforehand.
For example, one should have a valid reason for creating several PayPal accounts and using (the same documents used on the primary account) identification documents to verify it.
Repeatedly creating new accounts and using a different IP address each time is a quick way to get in trouble with PayPal.
Suddenly receiving a massive increase in sales out of nowhere can also raise suspicion.
This is common before holidays and special events.
Pre-informing PayPal about such occurrences is vital.
E-commerce businesses may start selling new products (that have not been sold before) that have not yet been verified by PayPal.
In such cases, PayPal will limit the account until it is done reviewing the new item.
Another important thing to remember is that frequently traveling outside the country can also raise suspicion.
Especially because PayPal can detect the IP address changing frequently which could equate to an account hack.
To avoid limitations being placed in such cases, PayPal requires sellers to create a travel profile where you will have to provide information about your trip, including the dates and location of travel.
You’ll also be prompted to provide a phone number and email address PayPal can use to contact you while you’re traveling if necessary.
5. Prioritize customer care over everything.
Even if you follow all the rules in this post, you will still find your account being limited if your customers repeatedly file claims and chargeback requests.
Giving your customers an intuitive gateway to excellent customer service can relieve stress both for the seller and the customer at the same time.
This gateway can be a simple help request box made available on the seller’s website.
Solving your customer’s problems before they file a claim or a chargeback request is a surefire way to have a successful PayPal business.
6. Understand how to use the resolution center
The resolution center is the only way to fight back account limitations.
Sellers have to be very careful with how they interact with PayPal on this page.
In case of a limitation, PayPal will use the resolution center to request further information.
7. Avoid too much VPN usage as it changes your IP address
Changing your IP address Using VPNs, proxies, or Tor browser tabs to open your PayPal account will certainly raise suspicions.
PayPal keeps track of the IP addresses used by each seller.
The address used to create the account will be stored as the primary IP address in PayPal’s database.
Hiding your identity using a VPN goes against PayPal’s goals of transparency.
8. Wait for a while before withdrawing the funds made from successful sales.
It is usually a good idea to not immediately withdraw money after bagging your first sale or just a very expensive one in general.
In addition, businesses should not repetitively use the ‘friends and family’ option to receive/send large amounts of money.
This is because PayPal needs to see a commercial purpose for such transactions.
A large percentage of PayPal scams occur in the first month of a business being started. That is why sellers should wait for a month or so before withdrawing money.
9. Provide tracking information for each transaction to unlock Seller Protection (no more chargebacks, claims, payment holds)
The easiest way to avoid pesky chargebacks, claims, and payment holds is to have PayPal’s Seller Protection unlocked for every single transaction made between you and your customer.
Thanks to Seller Protection, you will be compensated for every fulfilled order even if the customer has filed a dispute that you are unable to win.
Most of the time customers will file a dispute because the product received by them is slightly different from what it looked like on the product page.
Sometimes the chargeback could be related to a billing issue or an unauthorized transaction. However if you have seller protection turned on for your account, PayPal will still compensate you for the order especially if it was not your mistake.
So how do you get seller protection?
You will have to provide paypal tracking information (Proof of Shipment or Proof of Delivery) for every single transaction.
This process can be time-consuming and very complicated.
That’s why a good alternative is to use a Shopify plugin that automatically sends tracking information to PayPal.
This is possible using Proveway– a Shopify Application that sends tracking information for every order on autopilot.
Proveway helps build trust with PayPal so that transactions will be protected by Seller Protection
The truth is PayPal cannot check and review the information submitted by thousands of sellers across the globe.
That is why it uses PayPal AI which takes data points from sellers and uses them in the verification process.
Proveway sends these data points to PayPal without any mistakes so sellers can use their time in other areas.
Conclusion
PayPal limitations are scary if you are a first-time seller on PayPal.
But, there is no reason to worry if you use these tips and provide all the necessary information as soon as possible and help you to remove limitations on paypal account.
Now we turn it back to you:
Have you suffered from PayPal limitations before? If so, why?
Be sure to leave your thoughts in the comment section down belo
If you are a new business on PayPal, there is a good chance you won’t be immediately paid for each order thanks to a PayPal hold. This usually happens when PayPal needs time to verify you as a trusted seller.
To build more trust with PayPal, make sure that you fulfill all of PayPal Seller Protection requirements. In this way, you can get paid instantly without any holdup.
So the question is how long does PayPal hold money and what are the types of payment holds?
What are the different types of PayPal holds?
1. PayPal Limitations hold
Such payment holds are common for new sellers just starting out their business on PayPal. By building a strong track record of transactions, you will no longer face such holds.
PayPal may place a payment hold on your account if something very unusual occurs such as:
You suddenly see a massive spike in sales, or if you change your average selling price.
A change in your average selling price.
You changed your business selling platform.
You changed the type of item being sold.
In this case, PayPal holds 100% of your money for about 3-5 days wherein withdrawals and transactions are completely unable to take place.
2. Jumpstart hold
This usually happens after PayPal finishes verifying each of your transactions during the limitation holding period. What happens is a certain amount of money is held from your account for about 21 days.
At times, sellers have also had to wait for over a month until PayPal was able to correctly verify that the customer had received their product in its promised condition.
3. Rolling reserve
The most common type of reserve is indeed the rolling reserve wherein a percentage of each transaction is held by PayPal.
For example, you made $10,000 USD today. 10% of that amount ($1000) is going to be held from you for 45 days.
4. High-risk item
Sometimes the nature of the product you sell can play a defining role in how quickly you receive your funds.
Items such as tickets, consumer electronics, computers, gift cards, and travel packages are highly susceptible to being fake, fraudulent, stolen, or damaged.
As a result, the PayPal hold will exist so that the customer’s money is put inside a reserve in case they want a refund.
How long does PayPal hold money and what can you do to solve this problem?
In most cases, PayPal will release your funds after 21 days of hold as that is enough time for a customer to request a refund or file a dispute.
Some sellers have had to wait up to 180 days before they could get their money out of the lockup. However, the good news is, you will not have to wait that long!
The two most important steps you can take are:
1. Add tracking information to unlock Seller Protection for each order:
It is possible to manually add the tracking information for each order but this will take up time and cause lots of headaches in the process.
Here’s how you do it:
Open PayPal and open the “Activity” page.
You will be presented with a list of all your transactions.
Find the transaction that you wish to update and select “add tracking” from the dropdown list.
Fill in all the details regarding the shipment carrier and all other relevant tracking information.
Select “order processed” if you are selling an intangible product.
Submit the form. Now your customer will receive an email that includes a tracking number, order status, and the details of the shipping company.
Proveway – the best shopify app to automatically sync tracking numbers with PayPal.
Proveway is the only app that supports both payment gateways (Stripe and PayPal).
The best part is that Proveway saves time by sending and uploading all your tracking numbers in one single click.
Don’t worry about scaling your store as Proveway can sync up to unlimited trackings a month at a very affordable rate.
Proveway automatically syncs tracking info to payment gateways for all your fulfilled orders after every 20 minutes.
Since Proveway helps in building trust with payment gateways, transactions will be protected by Seller Protection.
By automating the entire process, Proveway enables its users to spend their time on other important areas.
2. Print a USPS or UPS shipping label from your PayPal account
By submitting a shipping label, PayPal can directly verify with the courier whether or not the product has been shipped.
At times your courier will have their own website or system which generates tracking numbers for each of your orders.
These tracking numbers can be used by your customers to track the whereabouts of their purchases.
How to avoid having a PayPal hold in the future?
The most important thing you can do is to cooperate with PayPal whenever they send you an email. These email messages usually indicate that something is going on with your PayPal balance. By reading what PayPal says you will learn what caused the hold and how to prevent it in the future.
Post clear descriptions and images of the product you are selling.
ALWAYS send PayPal tracking information for each of your orders. If you don’t have the time and expertise to do this all day, use a Shopify app such as Proveway that does this for you on autopilot.
Have a well-written return policy so that your customers can know exactly what to expect when buying a product from you.
Always be responsive and attentive to what your customers have to say about their orders.
Why is it best to use Proveway, especially for an AI-powered platform such as PayPal?
The thing is PayPal cannot manually verify the information provided by thousands of businesses across the globe. That is why they rely on PayPal AI to automate this task.
PayPal AI relies on data points (correct tracking information) to verify your shipments with the courier. As soon as PayPal AI collects enough data points, you will be able to unlock Seller Protection.
The problem is, that sending the correct tracking information for each order will take huge amounts of time. And, that’s where Proveway comes in and saves the day!
Conclusion
I hope today’s post explained exactly how long does PayPal hold money and why.
Yes, it can be quite scary to not see your profits for up to 90 days.
However, with the use of Proveway, all of your orders will be protected by Seller Protection. This significantly reduces the amount of money that is going to be held from you by PayPal.
If you are a new seller and lack PayPal’s trust, you might find PayPal holding money from you for 21 days. And this usually happens if there is any problem or concern with the PayPal orders.
Sometimes a customer may file and win a dispute even if you haven’t done anything wrong. And, the worst part is, you will not be able to invest in your business because of your profits being locked up by PayPal.
So the question is:
How to avoid having your PayPal payment on hold?
1. By Provide Tracking Information To PayPal.
By adding tracking information to PayPal, customers will be able to access a tracking number that they can use to track the status of their shipment.
Even if PayPal is unable to provide the shipping status, customers can track the tracking number on the courier’s website and then find out everything they need to know.
So what is PayPal tracking information?
PayPal tracking information exists in the form of proof of shipment and/or proof of delivery.
In simple terms, you will have to find and specify a list of details about your PayPal order. And the information has to be accurate or else PayPal will not be able to correctly verify your order with the courier.
“I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But Proveway helped me sending the tracking numbers accurately to the PayPal”
-Grind Never Sleeps
“This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!”
-My Bump Maternity
“Proveway really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot”
-Mytrendy.se
2. Print USPS or UPS shipping label
From your PayPal account, you should be able to print a USPS/UPS label. By completing this process, PayPal will automatically update your tracking information and confirm the delivery.
And hence, PayPal will release the hold (of your money) a day after confirming the shipment with your courier.
3. Update the order status for intangible products and other services
For the items which do not need the tracking number like digital services or products, you have to update the order status of those items. PayPal will then release your funds in seven days.
How to unlock Seller Protection for each order so that you never have to worry about PayPal holding money?
All your orders will be protected by Seller Protection if you can send the correct “proof of shipment” or “proof of delivery” for each transaction by syncing your tracking information with PayPal.
What is proof of shipment? Here’s what PayPal says:
“Proof of Shipment is online or physical documentation from a shipping company that includes the following:
The date the item was shipped.
The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent).
The address information on your shipping receipt must match the address on the Transaction Details page.”
What is proof of delivery? Here’s what you will need:
The delivery date of the item that is to be shipped. The delivery status is required as well.
Item recipient’s address (city, state, zip code, etc) should match the shipping address mentioned on the Transaction Details page.
The signature confirmation will be required when the amount of the item (including shipping and taxes) exceeds $750.
If the item is intangible, you will have to provide compelling evidence that shows the item was delivered or the order was marked fulfilled.
After sending PayPal the correct tracking information and inserting a tracking number for your order, your customers will finally be able to track the shipment.
In this way, the customer can rest assured knowing that the product is on its way and there is not much room for any mistake for PayPal holding funds.
Why does PayPal put payments on hold?
Your PayPal payments are for risky products: According to PayPal these types of products are highly susceptible to being fake, damaged, or fraudulent. So there may be a payment hold if you are selling tickets, consumer electronics, computers, gift cards, or travel packages. (If you’re a dropshipper, read this article here)
Lots of your customers are filing for chargebacks, disputes, and refunds: This may cause PayPal to place holds on your account more often.
You are selling products on PayPal for the first time: And because of that PayPal is being extra cautious.
Your business has not made any sales for a while: Or there is a sudden increase in the number of sales you are generating.
How can you stop PayPal from holding money in the future?
The most important thing you can do is to cooperate with PayPal whenever they send you an email, and these email messages usually indicate that something is going on with your PayPal balance. By reading what PayPal says you will learn what caused the hold and how you can prevent it in the future.
Post clear descriptions and images of the product you are selling
ALWAYS send PayPal tracking information for each of your orders. If you don’t have the time and expertise to do this all day, use a Shopify app such as Proveway that does this for you on autopilot.
Have a well-written return policy so that your customers can know exactly what to expect when buying a product from you.
By following these guidelines, you will surely be able to access your funds more easily.
Just remember to follow PayPal’s instructions and to always provide tracking information to PayPal so that all your orders are covered by PayPal Seller Protection.
Now we would like to hear your thoughts: How often do you find PayPal holding money? Why does that usually happen? Be sure to let us know by leaving a comment down below.
Imagine having all your orders covered by Seller protection, without having to lift a finger.
By adding tracking info to PayPal on autopilot, you will increase the trust between your business and payment gateways such as PayPal and Stripe.
Although you could provide the info yourself, the problem is that it will take large amounts of time as the process may be quite confusing.
So is it possible to autopilot this entire process?
Let’s find out!
What is PayPal tracking info? Why is it important?
PayPal tracking information allows your customers to track the status of their delivery. Sellers can mainly provide tracking info to PayPal by sending over “proof of shipment” and/or “proof of delivery”. The best part is, your transactions will also be marked with Seller Protection. Thanks to Seller Protection you can avoid red flags, disputes, and chargebacks, all at the same time.
By unlocking Seller Protection for each transaction, you will finally start building trust with your customers and PayPal itself.
What is proof of shipment and proof of delivery? Here’s what PayPal says:
“Proof of shipment is an online or physical documentation from a shipping company that includes the following:
The date the item was shipped.
The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.”
What is proof of delivery? Here’s what you will need:
1) The delivery date of the item that is to be shipped. The delivery status is required as well.
2) Item recipient’s address (city, state, zip code, etc) should match the shipping address mentioned on the Transaction Details page.
3) Signature confirmation which will be required when the full amount of the payment (including shipping and taxes) exceeds $750.
4) If the item is intangible, you will have to provide compelling evidence that shows that the item was delivered or that the order was fulfilled.
After sending PayPal the correct tracking information and inserting a tracking number for your order, your customers will finally be able to track the shipment.
In this way, the customer is able to rest assured knowing that the product is on its way and there is not much room for any mistake.
Why should you add tracking info to paypal on autopilot?
As you can tell, it is incredibly hard to provide proof of shipment and proof of delivery.
All the information provided has to be accurate so that PayPal is able to process the information.
Although completing this process may be easy for one or two orders, later it will become extremely challenging to provide tracking information for hundreds of orders (transactions) each day.
Not to mention that beginners may send the wrong info and this could hurt the trust between you and PayPal.
That is why it is recommended to use an Shopify app such as Provewaythat automatically does all the hard work for you.
Proveway will add tracking info to PayPal on autopilot so that each of your transactions can be covered by Seller Protection.
Proveway is the only app that supports both payment gateways (Stripe and PayPal).
The best part is Provewaysaves time by sending and uploading all your tracking numbers in one single click.
And don’t worry about scaling your store as Proveway can sync up to unlimited trackings a month at a very affordable rate.
But that’s not all, Proveway automatically syncs tracking information to payment gateways for all your fulfilled orders after every 20 minutes.
Since Proveway helps in building trust with payment gateways, transactions will be protected by Seller Protection.
By automating the entire process, Proveway enables its users to spend their time on other important areas.
Conclusion
After reading today’s post, you should now know how much of a game changer it can be to add tracking information to PayPal information on autopilot.
Although it can be done manually, it is best to let an specialized Shopify app do all the heavy lifting for you.
Now I want to hear from you:
What did you like most about Proveway?
Be sure to let us know by leaving a comment down below.
Customer always wants to track their orders so that they can rest assured after spending thousands of dollars on an expensive product/service. That’s why PayPal requires proof of shipment and proof of delivery for each order so that tracking information can be given to the customer.
The best thing about PayPal tracking numbers is that it allows sellers to unlock Seller Protection for their transactions in their PayPal account.
And customers just love seeing their orders marked shipped with PayPal Seller Protection as it proves that PayPal has verified the shipment, and they can track their package with the tracking number conveniently.
How customers can track their package using PayPal Tracking Number?
1. Open the PayPal Activity page: Here you will find a list of all your orders basically transaction as well as their status. If you would like to display older orders then go to the select list and choose the time period wherein the order was made
2. Select an order: Here you will find a list of all your orders as well as their PayPal order status. After opening the order, you will find various bits of information about the order such as delivery date, name of the shipping service used, shipment address. Only if the seller you bought from have shipped the item and have uploaded the tracking number information to PayPal. Else, the tracking information won’t be available.
3. Make sure to find the tracking number: Tracking numbers can be found on a customer’s email account where a message from PayPal will be seen (If seller has updated the tracking numbers to their PayPal Business account). It is possible to find the number on the PayPal transaction page as well.
4. Use the tracking PayPal number on the shipping company’s website: By doing this customers can track their orders directly on the courier’s website.
How to add tracking numbers as a seller?
Doing this process manually will take a lot of time. Especially because of how confusing it is as many pieces of information will have to be specified. That’s why it’s best to let a specialized Shopify app such as Proveway take care of this entire process for you.
Proveway – the best shopify app to automatically sync tracking numbers with PayPal.
Proveway is the only app that supports both payment gateways (Stripe and PayPal). The best part is Proveway saves time by sending and uploading all your tracking numbers in one single click. And don’t worry about scaling your store as Proveway can sync up to unlimited trackings a month at a very affordable rate.
But that’s not all, Proveway automatically syncs tracking info to payment gateways for all your fulfilled orders after every 20 minutes. And Since Proveway helps in building trust with payment gateways, transactions will be protected by Seller Protection. By automating the entire process, Proveway enables its users to spend their time on other important areas of business.
The thing is PayPal cannot manually verify the information provided by thousands of businesses across the globe. That is why they rely on PayPal AI to automate this task.
PayPal AI relies on data points (correct tracking info) to verify your shipments with the courier. As soon as PayPal AI collects enough data points, you will be able to unlock Seller Protection. The problem is, sending the correct tracking info for each order will take huge amounts of time.
And, that’s where Provewaycomes in and saves the day!
Conclusion
Hopefully, you now know how customers track their PayPal orders. Most of the time, they can track it from their PayPal activity page. And, thanks to the tracking number, they can also track orders on the courier’s website as well
If you are a seller and would like to add tracking numbers to your orders, be sure to check out Proveway.
Running a business can mean hundreds of PayPal orders a day. That’s why it’s important to make sure each of your transactions isn’t marked with red flags. Thanks to PayPal Seller Protection you can avoid red flags, holds, disputes, and chargebacks, all at the same time.
By unlocking Seller Protection for each transaction, you will finally start building trust with your customers and PayPal itself.
The problem is one red flag can turn into many more in the flick of an eye.
And, the worst thing about red flags is that it worsens the trust you have with payment gateways such as PayPal and Stripe.
While this may not lead to your PayPal business account is restricted, you will still suffer from having your revenue stuck inside a reserve, a lot of the time.
But that’s not all, during customer disputes you will most likely not be compensated for fulfilling a customer’s order.
In simple words, you will lose money, again and again.
To gain PayPal’s trust and avoid having to deal with red flags, Paypal holds, disputes, chargeback, and plenty of other problems; there is only one solution.
What is PayPal seller protection and what are benefits of it?
By unlocking PayPal Seller Protection, you will be free from all these problems.
You will finally be able to scale your business as much as possible without worrying about the backend.
So what are the two main benefits of PayPal Seller Protection?
You will be compensated for every fulfilled order even if the customer has filed a dispute that you are unable to win. Most of the time customers will file a dispute because the product received by them is slightly different from what it looked like on the product page. Sometimes the chargeback could be related to a billing issue or an unauthorized transaction. However if you have seller protection turned on for your account, PayPal will still compensate you for the order especially if it was not your mistake.
In case your orders are fulfilled through a courier, It is important to make sure that the courier actually initiated the shipment of the package. PayPal will do this directly for you by verifying your “proof of shipment” with the courier. Using this process, PayPal will understand that you have actually shipped the product, and hence PayPal Seller Protection will be turned on for your account.
How to unlock PayPal Seller Protection for each order?
All your orders will be protected by Seller Protection if you can send the correct “proof of shipment” for each transaction by syncing your tracking information with PayPal.
What is proof of shipment? Here’s what PayPal says:
Proof of shipment is an online or physical documentation from a shipping company that includes the following:
• The shipping date of the item.
• The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.
What is proof of delivery? Here’s what you will need:
1. The delivery date of the item that is to be shipped. The delivery status is required as well. 2. Item recipient’s address (city, state, zip code, etc) should match the shipping address mentioned on the Transaction Details page. 3. Signature confirmation which will be required when the full amount of the payment (including shipping and taxes) exceeds $750. 4. If the item is intangible, you will have to provide compelling evidence that shows that the item was delivered or that the order was fulfilled.
After sending PayPal the correct tracking information, PayPal sends a notification to the customer that your order status has been marked shipped by PayPal tracking and the customer can track their package with the given tracking number.
In this way, the customer is able to rest assured knowing that the product is on its way and there is not much room for any mistake.
Whattype of complaints/disputes/chargebacks are covered by PayPal Seller Protection?
1. Unauthorized transactions
Unauthorized transactions indicate that a buyer’s account made a purchase but the buyer claims that the purchase was not authorized.
These usually happen when a buyer’s account is damaged or is compromised by hackers.
Or sometimes it may just be a mistake on the buyer’s side.
To avoid losing your money, make sure that you have sent the correct proof of shipment/proof of delivery for each purchase.
Without doing this process, Seller Protection will not cover your damages.
2. Item not received
When a buyer has intentionally paid for an item but does not receive the said item, he/she may file a dispute to receive a chargeback.
Many times, the item will not be delivered to the buyer because of the courier or because there may have been a delay in delivery time.
These types of disputes may negatively affect your PayPal balance.
However, if you have Seller Protection unlocked, your balance will not be affected as long as you have provided the correct proof of delivery/proof of shipment for the item.
In addition, the buyer’s payment has to be marked “partially eligible” or “eligible”.
A rundown of all the requirements needed for PayPal Seller Protection:
1. Your permanent address (listed in your PayPal account) must be in the United States. 2. Shipment must be made to the address on the Transaction Details page. 3. Send documentation or other relevant information to PayPal as soon as you are asked
For intangible goods:
1. Met integration requirements. 2. Paid Standard Transaction Fees on the sale. 3. Delivered the item and provide Proof of shipment or delivery for Intangible Goods. 4. Signature confirmation which will be required when the full amount of the payment (including shipping and taxes) exceeds $750.
So what type of transactions are NOT eligible for PayPal Seller Protection policy?
1. Item is significantly different from how it was described or is labeled as counterfeit. 2. Item delivered by you in person unless the buyer paid using PayPal goods and services QR code. 3. Orders not processed through a buyer’s PayPal account. 4. Donations. 5. Items relating to gift cards. 6. Item paid for using PayPal’s friends and family program, PayPal Payouts, and PayPal Mass Pay. 7. Payments made in respect of gold 8. Purchase of a financial product or investment of any kind.
What is the best way to send tracking information to PayPal?
The truth is, PayPal has to process the information sent by thousands of businesses around the world.
Since verifying the data manually will take too much time, PayPal uses PayPal Server AI to automatically manage security measures related to your business account.
And, the thing is PayPal AI relies on data points (correct tracking information) to verify your shipments with the courier. As soon as PayPal AI collects enough data points, you will be able to unlock Seller Protection.
The problem is, sending the correct tracking information for each order will take huge amounts of time. That’s why it’s highly recommended to use a Shopify app that can send tracking numbers to PayPal on autopilot.
One such app is called Proveway which automatically sends your tracking information to PayPal.
The best part about Proveway is that it helps sellers unlock Seller Protection as a result of the sheer amount of trust built between you and PayPal.
By automating the entire process, you can spend your valuable time on other areas of your business.
“I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But Proveway helped me sending the tracking numbers accurately to the PayPal”
-Grind Never Sleeps
“This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!”
-My Bump Maternity
“Proveway really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot”
-Mytrendy.se
It is possible to manually add the tracking information for each order but this will take up time and cause lots of headaches in the process.
Here’s how you do it:
Open PayPal and open the “Activity” page.
You will be presented with a list of all your transactions.
Find the transaction that you wish to update and select “add tracking” from the dropdown list.
Fill in all the details regarding the shipment carrier and all other relevant tracking information.
Select “order processed” if you are selling an intangible product.
Submit the form. Now your customer will receive an email that includes a tracking number, order status, and the details of the shipping company.
Repeat this process for each transaction.
Conclusion
I hope today’s post explained how important it is to have PayPal Seller Protection enabled for all your orders.
Without it, you will be susceptible to PayPal chargebacks, disputes, holds, and red flags.
And since sending tracking information for each order may not be easy for everyone, it is highly recommended to use a Shopify plugin such as Proveway that syncs your tracking information with PayPal on autopilot.
Now I want to hear from you:
Why do you think seller protection is important?
Be sure to let us know by leaving a comment down below.
Adding PayPal tracking numbers should be a valuable practice for your business. As a seller, you do not want your transaction to be not marked with a red flag. To avoid having to deal with red flags, chargebacks, and disputes, it is important to add tracking numbers to PayPal so that you can gain trust and unlock Seller Protection. Here we will explain how you can update all your store order’s tracking numbers to PayPal and update the order status to shipped.
Without further ado, let’s jump right in!
Why should you sync your store’s tracking numbers with PayPal?
Customers want to be able to track their packages at all times. Especially when they do not know when their product will arrive.
Sometimes, the whereabouts of the products can become important to know as well.
With the use of PayPal tracking numbers, customers have the luxury of checking various bits of information regarding their packages.
All they have to do is enter the PayPal tracking number on the activity page and they will be able to check:
Whereabouts of the package.
The scheduled time their order will be successfully delivered.
The exact time their package began shipping.
What happens if you do not provide PayPal tracking number?
Without providing sufficient information, there will be very little trust between you (the seller) and PayPal. Since PayPal is not aware of you, you actually Shipped the product to the customer or delivered it.
Your funds may be stuck inside a reserve or your account may be put on hold as a result of a customer dispute or a red flag.
However, PayPal cannot manually keep an eye on and process the information for thousands of business services.
That is why they use PayPal Server AI (artificial intelligence) to automatically govern all their security decisions such as account holds, reserves, etc.
PayPal AI relies on data points (correct tracking information for each order) to automatically verify your shipments directly with the relevant courier.
If PayPal AI has sufficient data points, you will unlock Seller Protection.
So to make sure that you actually shipped the product, you will have to send tracking information for each order.
This will take a lot of time and the process is certainly not easy for everybody.
How to sync all your stores’ tracking numbers info with PayPal?
The easiest way to add tracking numbers for each transaction is to use Proveway– the best Shopify Application to provide tracking numbers to PayPal on autopilot.
Proveway is the only Shopify App that supports both payment gateways (Stripe and PayPal).
The best part is Proveway saves you lots of time by automatically sending the correct tracking numbers to PayPal.
And don’t worry about scaling your store as Proveway can sync unlimited trackings a month at just 9.99$ saving you thousands of 1,000$ and far better than having a hold. Weekly reports are also available for each submitted/synced order.
Proveway comes with a “7 days Trial”, while the plan starts at just 3.97$ and needs minimal permission for your PayPal and Stripe accounts.
But that’s not all, Proveway automatically syncs tracking info to PayPal & Stripe-like gateways for all your fulfilled orders after every 20 minutes.
Since Proveway helps in building trust with payment gateways, transactions (orders) will be protected by Seller Protection.
By automating the entire process, Proveway enables its users to spend their time on other important areas.
“I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But Proveway helped me sending the tracking numbers accurately to the PayPal”
-Grind Never Sleeps
“This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!”
-My Bump Maternity
“Proveway really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot”
-Mytrendy.se
How to Manually Add Paypal Tracking Number
You can add your PayPal tracking number manually but this is quite complicated and is very time-consuming.
Here’s how you do it:
Open PayPal and open the “Activity” page.
You will be presented with a list of all your transactions.
Find the transaction that you wish to update and select “add tracking” from the dropdown list.
Fill in all the details regarding the shipment carrier and all other relevant tracking information.
Select “order processed” if you are selling an intangible product.
Submit the form. Now your customer will receive an email that includes a tracking number, order status, and the details of the shipping company.
Repeat this process for each transaction.
How does Seller Protection work?
PayPal Seller protection allows you to receive the full amount for each payment even if the buyer filed a dispute or requested a chargeback.
As a seller, you are protected from being penalized for unauthorized transaction claims by buyers.
No matter what happens, PayPal will help you get your money.
Here’s how it works:
PayPal will then try to qualify your transaction as eligible. Once that is done, your funds will be accessible shortly after.
You will be asked to provide information such as proof of information, proof of delivery, tracking numbers within a certain timeframe.
A temporary hold is placed on your funds in case a buyer files a claim or requests a chargeback
To unlock seller protection, you will have to send proof of shipment to PayPal for each transaction
By doing that, PayPal will create a tracking number for your transaction.
This process can take hefty amounts of time. That is why it is recommended to use a Shopify App like Proveway to automate this entire process.
PayPal currently uses deep learning and machine learning algorithms to combat fraud which is at an all-time high.
PayPal Server AI focuses on a user’s account health, account limitations, and most importantly, red flags.
To be on the safe side, always focus on maintaining seller protection as long as possible.
Conclusion
Hopefully, you now know why it is so important to sync and add all your tracking info with PayPal.
It can help prevent chargebacks, disputes, holdups, and red flags.
Although this can be done manually, it will most certainly take up extremely long periods of time.
That is why using an auto-sync Shopify App such as Proveway can help you improve cash flow and build trust with payment gateways.
